Your privacy is not something we take lightly. This document transparently explains how 1xwin collecting, using, storing, and protecting your personal information as a user of our platform in Malaysia.
Our Privacy Commitment
Before reading the full policy, here is a summary of how 1xwin approach privacy and data protection for Malaysian users.
All data transmitted between your device and our servers 1xwin encrypted using 256-bit SSL technology — the same industry standard used by leading banking institutions in Malaysia.
Your personal information is never sold, rented or traded to any third party for commercial purposes. Your data is used solely to provide and improve 1xwin.
We only collect data that is genuinely necessary to deliver our services. No excess information is collected, and every type of data collected has a clear and legitimate purpose.
You have the right to access, correct, transfer or request deletion of your personal data at any time through your account dashboard or by contacting our support team.
Privacy Policy 1xwin drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out within the applicable legal framework in Malaysia.
Unlike many other platforms that provide privacy policies in foreign languages that are difficult to understand, 1xwin ensuring all key documents are fully available in Bahasa Melayu.
1xwin ("we", "platform") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you register and use the platform 1xwin in Malaysia.
By registering an account or using our services, you agree to the collection and use of your personal information as described in this policy. This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you do not agree with any part of this policy, please do not use the 1xwin.
1xwin collects various types of personal data based on your interactions with our platform. We follow the principle of data minimisation — only data genuinely required to deliver our services is collected.
When you register an account or use our services, you provide the following information:
When you use the platform 1xwin, our systems automatically record the following technical information:
In certain circumstances — particularly when cumulative withdrawal amounts exceed set thresholds — we may require copies of identity verification documents including MyKad, passport, Malaysian bank statements (Maybank, CIMB, Public Bank, etc.) and proof of payment method. These documents are stored securely and deleted once the verification process is complete, in accordance with our data retention policy.
Bank card or credit card numbers are not stored in 1xwin's systems. All payment processing is handled by certified payment providers such as DuitNow and FPX processors, which maintain their own security compliance.
| Data Type | How It Is Collected | Required / Optional |
|---|---|---|
| Name & Date of Birth | Registration form | Required |
| Email & Phone | Registration form | Required |
| Payment Methods | Deposit / withdrawal process | Required |
| IP Address & Device | Automatically during use | Automatic |
| Game Activity Data | Automatically during gameplay | Automatic |
| KYC Documents | Uploaded upon request | Conditional |
1xwin uses your personal data only for lawful, clearly stated purposes. We do not use your data for any other purpose without prior notice and, where required by law, your prior consent.
Your personal data is primarily used to provide platform services 1xwin to you, including:
Your data is also used for security and legal compliance purposes, including:
With your consent at the time of registration, 1xwin may use your contact information to send:
You may withdraw your marketing consent at any time through your account settings or by contacting our support team. Withdrawing marketing consent does not affect the platform's core services.
Aggregated and anonymised data on platform usage patterns is used to understand the preferences of Malaysian players, improve the user interface, identify games popular within the local community such as Mahjong Ways, Dragon Tiger, and baccarat, and optimise the platform's technical performance across the Android and iOS devices most commonly used in Malaysia.
1xwin does not sell your personal data to any third party. However, there are limited situations where data may be shared with certain parties to enable our services to function.
We share necessary information with the third-party service providers we rely on to operate the platform, including:
All third-party providers are bound by strict data confidentiality agreements and are only permitted to use your data for the purposes specified in those agreements.
In circumstances required by Malaysian law, 1xwin may disclose your personal data to competent authorities, including law enforcement, courts, or regulatory bodies, when required to do so through valid legal process. We will endeavour to notify you of any such request unless prohibited by law.
In the event of a platform merger, acquisition, or asset sale 1xwin, users' personal data may form part of the transferred assets. In such cases, we will notify users via email or an in-platform notification before your data is transferred and becomes subject to a different privacy policy.
1xwin never shares your personal information with third-party advertisers for targeted advertising purposes. We do not sell, rent, or trade user data for commercial gain.
1xwin implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.
1xwin retains your personal data for as long as your account remains active or as long as necessary to provide our services. Following account closure:
Your personal data is stored on servers located in regions with adequate data protection laws. Where data needs to be transferred outside Malaysia for operational purposes, we ensure protection equivalent to Malaysia's PDPA applies through appropriate data processing agreements.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
As a user of the platform 1xwin residing in Malaysia, you hold the following rights regarding your personal data under Malaysia's PDPA. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days. To request a copy, email support@1xwin-bangla.com with your account number included.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. For basic details such as your phone number and email address, you can update these directly through your account dashboard without needing to contact support.
You may request deletion of your personal data once it is no longer needed for its original purpose, subject to applicable legal retention requirements. Deletion requests will be processed following a valid account closure.
You have the right to receive the personal data you have provided to us in a machine-readable format (JSON or CSV) for transfer to another platform. Requests are processed within 21 working days.
You may object to the processing of your data for direct marketing purposes at any time. Once an objection is received, we will immediately stop using your data for that purpose.
In certain circumstances — such as when you dispute the accuracy of your data or object to its processing — you may request that we restrict how your data is used while the matter is being resolved.
To exercise any of the rights above, contact our Privacy Officer at support@1xwin-bangla.com, stating the right you wish to exercise and your account details. We will verify your identity before processing your request to ensure the security of your data.
Platform 1xwin uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
You can manage cookies through your browser settings. Most browsers — including Chrome, Safari, and Firefox on Android and iOS devices — allow you to view, delete, and block cookies. Please note that blocking essential cookies may affect the platform's functionality 1xwin and cause issues during login or transaction processing.
1xwin does not use third-party cookies for targeted advertising purposes. We do not share your tracking data with external advertising networks.
Platform 1xwin is a service designed exclusively for individuals aged 21 years of age and above. We do not knowingly collect, process or store any personal data from individuals under the age of 21.
Should we discover that personal data belonging to an individual under 21 has been collected without our knowledge — potentially through inaccurate information provided during registration — the account in question will be closed immediately and all associated data will be deleted within 72 hours. Any deposit balance on the account will be refunded to the original payment method.
If you believe that your child or underage dependent may have registered an account with 1xwin, please contact us immediately at support@1xwin-bangla.com with the relevant details so we can address the matter promptly and appropriately.
Platform 1xwin may contain links to or integrations with third-party services, including local Malaysian payment providers (TNG eWallet, GrabPay, DuitNow) and game providers (Pragmatic Play, PG Soft, Evolution Gaming, etc.).
When you leave the platform 1xwin to access these third-party services, their privacy practices may differ from our policy. 1xwin not responsible for the content or privacy practices of any third-party sites or services.
We encourage you to read the privacy policy of any third-party service you use while interacting with our platform, particularly payment providers that handle your MYR transactions.
1xwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our services for users in Malaysia.
When significant changes are made to this policy — particularly changes that affect your privacy rights or how your data is used — we will:
Continued use of the platform 1xwin after the effective date of a change shall be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect.
We recommend reviewing this Privacy Policy page periodically — at least once every three months — to stay informed about how 1xwin manages your personal data.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way 1xwin handle your personal data, please contact our Privacy Officer through the following channels:
We are committed to responding to all privacy-related inquiries within 72 hours working days. For formal complaints requiring in-depth investigation, the response period may take up to 14 working days. You will receive an acknowledgement of your complaint within 24 hours.
All privacy-related communications are handled by our in-house team 1xwin who are trained in-house and not outsourced to third parties. You are welcome to communicate entirely in Malay and will receive a response in the same language.
Your Privacy Is Protected
Over 500,000 Malaysian players trust 1xwin not just for an enjoyable gaming experience, but also for the security and privacy of their personal data. Register for free today.